| Now we are ready to present the new MetaFrame Access Suite to a select group of end-users in the form of a Pilot rollout. A pilot implementation will help further the process of testing and at the same time, be a proving ground for the MetaFrame Access Suite deployment. The pilot consists of an actual production environment with live users. The pilot provides the baseline environment on which additional enhancements can be tested. Throughout the Pilot, you will want to verify and document the following: User experience. Business functionality. Overall usability This is accomplished by putting real end-users to work and the polling them on the above topics. You will need to work with your customer to develop a list of appropriate end-users needed to test the environment. This means that you will not want only the most savvy users testing the farm, but some middle of the road users as well as a few of the most remedial. This will give your polling data a well-rounded edge and more accurate results. I do however recommend breaking the pilot in to two phases. In the first phase you will want to hand pick about 10 of your favorite end-users. As you are rolling out the Access Suite the first time you will be bound to find a few problems and you will only want your most savvy users to experience them. Once you have addressed any issues found you will want to roll the remaining users into a full pilot. This is where you will ask all types of end-users to participate in order to achieve well-rounded results. End-user polling results can be derived through a multitude of ways. The following are just a few: Provide the end-users with a evaluation sheet that asks them their perception of their new environment Go out, talk to the end-user base face-to-face, and get their true opinions. Once you have completed the pilot testing, you will be ready to compile the results and present them to the customer in a formal move on to the rollout phase.
The following tables are a good starting point to verify the stability and functionality of your new MetaFrame Access Suite environment. | Dear Valued Pilot User You have been requested to participate as an end-user in the pilot for the new access mechanism designed to address the rapid deployment of applications and content while providing consistent performance and high end-user availability from any device over any network. On the following pages, you will find detailed instructions on how to log in to your new environment and a questionnaire to complete as part of your obligations as a pilot user. If you have any questions please contact: pilotadmin@dabcc.com. Thank you, MetaFrame Rollout Team |
Please fill out the following questions: | Outlook Check Schema |
| | Is Outlook configured with your own mail box when started |
| | Logoff and start Outlook again do you have access to the same mail box |
| | Make some personal settings, e.g. - then logoff and start Outlook again do you have the same settings. |
| | Is it possible to send a mail to your colleague |
| | Is it possible to receive a mail from your colleague |
| | It possible to send a mail to a mailing list |
| | Do you have access to the Address book |
| | Do you have access to public folders |
| | Is it possible to print a mail |
| | Is it possible to use hotkeys in Outlook |
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| | Comments: | | | Word Check Schema |
| | Make some personal settings, e.g. - then logoff and start Word again do you have the same settings. |
| | Is it possible to open a document from your x-drive |
| | Is it possible to open a document from your x-drive |
| | Is it possible to save a document to your drives |
| | Is it possible to use a template |
| | Is it possible to print from Word |
| | Is it possible to use hotkeys in word |
| | Is it possible to insert a picture in a document |
| | Is it possible to use the Spelling and Grammar |
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| | Comments: | |
| Excel Check Schema |
| | Make some personal settings, e.g. - then logoff and start Excel again do you have the same settings. |
| | Is it possible to open a file from your P-drive |
| | Is it possible to open a file from your G-drive |
| | Is it possible to save a file to your drives |
| | Is it possible to use a template |
| | Is it possible to print from Excel |
| | Is it possible to use hotkeys in Excel |
| | Is it possible to use a Macro |
| | Is it possible to create a new Macro |
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| | Comments: | | | PowerPoint Check Schema |
| | Make some personal settings, e.g. - then logoff and start PowerPoint again do you have the same settings. |
| | Is it possible to open a presentation from your P-drive |
| | Is it possible to open a presentation from your G-drive |
| | Is it possible to save a presentation to your drives |
| | Is it possible to use a template |
| | Is it possible to print from PowerPoint |
| | Is it possible to use hotkeys |
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| | Comments: | | | Access Check Schema |
| | Make some personal settings, e.g. - then logoff and start Access again do you have the same settings. |
| | Is it possible to open a Database from your P-drive |
| | Is it possible to open a Database from your G-drive |
| | Is it possible to save a Database to your drives |
| | Is it possible to use a template |
| | Is it possible to print from Access |
| | Is it possible to use hotkeys in Access |
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| | Comments: | | | Publisher Check Schema |
| | Make some personal settings, e.g. - then logoff and start Publisher again do you have the same settings. |
| | Is it possible to open a file from your P-drive |
| | Is it possible to open a file from your G-drive |
| | Is it possible to save a file to your drives |
| | Is it possible to use a template |
| | Is it possible to print from Publisher |
| | Is it possible to use hotkeys in Publisher |
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| | Comments: | | | MultiLanguage Check Schema |
| | Is it possible to change language |
| | Logoff and then start an Office application, does this start in the selected language |
| | Check the Spelling and Grammar tool |
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| | Comments: | | | Internet Explorer Check Schema |
| | Make some personal settings, e.g. - then logoff and start IE again do you have the same settings. |
| | Is it possible to print from IE |
| | Is it possible to use hotkeys |
| | Is it possible to add a page to your Favorites |
| | Is it possible to open a PDF-file |
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| | Comments: | | | Acrobat Reader Check Schema |
| | Make some personal settings, e.g. - then logoff and start Acrobat Reader again do you have the same settings. |
| | Is it possible to open a file from your x-drive |
| | Is it possible to open a file from your x-drive |
| | Is it possible to print |
| | Is it possible to use hotkeys |
| | Is it possible to open the same PDF-file from your Internet Explorer |
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| | Comments: | | | Desktop Check Schema |
| | Is it possible to create a shortcut on the desktop |
| | Is it possible to rename the same shortcut on the desktop |
| | Is it possible to delete the same shortcut on the desktop |
| | Is it possible to empty the Recycle Bin |
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| | Comments: | | | Helpdesk Check Schema |
| | Is it possible to contact the Helpdesk? |
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| | Comments: | | | Printers Check Schema |
| | Do you have a default printer |
| | Is it possible to change the default printer |
| | Is it possible to delete your own print jobs |
| | Is it possible to delete a print job from a colleague |
| | Is it possible to print a document with your local characters |
| | Is it possible to change the settings on the printer to print from another feeder |
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| | Comments: | | | File access Check Schema |
| | Do you have access to your x-drive |
| | Do you have access to your x-drive |
| | Is it possible to create folders on your drive |
| | Is it possible to create a document directly from this folder |
| | Is it possible to delete a document |
| | Is it possible to move a document |
| | Is it possible to move a folder with its contents |
| | What drives do you have access to |
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The following is an example of a Help Desk Feedback form: | Please fill out the following feedback on your experience with the MetaFrame Access Suite | Help Desk Feedback Form |
| | Date: Name: |
| | Application: Version: |
| | File (and location) used: |
| | Problem: |
| | Comments: | |
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The following in an example of a Test-user Feedback Form: | Please fill out the following feedback on your experience with the MetaFrame Access Suite | Test-user Feedback Form |
| | Date: Name: Office location: |
| | Application: Version: |
| | File (and location) used: |
| | Comments: | | | |